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  • Using your hot tub
  • What is it?

  • Before we collect
  • Clean your filter
  • Fill Levels?
  • Ion Party Speaker
  • Lay z spa E08

  • PH Adjustment
  • Mspa

  • Lay Z Spa
  • Hard sided hot tubs

  • Before we collect

    • I have lost power to my hot tub

      Lost power may mean a surge in power. please go to the RCD surge protector and reset the power. Never open the waterproof power box. 

    • Woke up today and the hot tub is cold.

      The power, heater (FLAME BUTTON) must be turned on all the time for the duration of your hire of your hot tub. If you have turned the flame off? then empty some water out of the hot tub while running hot water into the hot tub. MAKE SURE NO ONE IS IN THE HOT TUB. 

    • Our eyes are stinging

      This may be due to a low PH level in the hot tub. this means the water has become acidic. reduce the PH level by putting 1 or 2 caps of PH minus directly into the spa. 

    • The water looks dirty

      Everyone must shower before entering the hot tub. also wearing fake tan, makeup or suntan lotion will block the filtration system, cause damage to our equipment and ruin your experience. If this is the case. turn off all power empty the spa. and replace the water.

    • The speaker Keeps Cutting Out

      Please recharge the speaker so that it has enough output power. and reduce the volume.

    • There is a water leak

      Please tighten the coupling between the spa and the hot tub's pump. turn clockwise. if this fails then adjust the level of the pump by placing shores underneath the pump the level.  if this fails then unscrew the couplings and re-tighten as they may be cross threaded. or contact us for support.

    • The hot tub is not getting hot

      1) Is the filter clean?

      2) is there grass around the filter inlet?

      3) Is the heater (FLAME) On?

      4) Was the heater (Flame) switched off overnight?

      5) During very long periods of usage, the temperature will decrease. 

      If you are still unable to increase the temperature please contact us.

      6) Any grass, Earth should NEVER be in the water of the hot tub, this is very unhealthy and will block the heating system and or damage the equipment. 

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