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Everything you need to know about our hot tub hire packages. Can’t find the answer you’re looking for?
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When will my hire be delivered?

We normally deliver our hot tubs on Thursday and Friday afternoons or evenings, depending on your location and our delivery schedule.

We’ll contact you in the days leading up to your hire to confirm which day your hot tub will be delivered and provide further delivery information.

There’s no need to contact us beforehand — we’ll be in touch as your hire date approaches.

Once we have installed your hot tub, please follow these simple instructions throughout your hire.

1. Finish filling the hot tub

Continue filling the hot tub until the water reaches the recommended fill line.

If you have filled using hot water, check the water temperature before getting in. If the water is too hot, allow it to cool before using the hot tub.

Once the hot tub is full, remove the hose pipe completely. Leaving a hose submerged in the water can cause the water to siphon back out of the hot tub.

2. Switch on the heater

Press the heater button on the control panel to activate the heating system.

Once activated, leave the heater switched on for the duration of your hire. This allows the hot tub to maintain its temperature.

Also switch on the UV sanitation system to help maintain the water quality.

3. Keep the filter and debris strainer clean

Remove the paper filter regularly and rinse it thoroughly to remove dirt and debris.

IMPORTANT: You must also check and clean the debris strainer where the filter attaches to the hot tub.

A blocked debris strainer can restrict or stop the flow of water through the pump. This can cause poor heating, water-flow errors and potentially cause the pump to overheat.

4. Keep the water clean

Please shower before entering the hot tub and wash/rinse your feet before getting in.

Do not allow grass, confetti or other debris to enter the hot tub. These can contaminate the water and block the filtration system.

5. Replace the covers after use

When you’ve finished using the hot tub, replace the covers.

Keeping the hot tub covered when it isn’t being used helps retain heat, reduce heating time and keep debris out of the water.

6. Add chlorine after use

Chlorine granules should be added after using the hot tub to maintain safe, clean water.

Start with the recommended dose supplied with your hire, then adjust treatment according to usage and the condition of the water. Always follow the chlorine instructions provided and allow the treatment to circulate before using the hot tub again.

7. What if the water becomes very dirty?

If the water becomes heavily soiled, cloudy or otherwise unsuitable for use, it may be better to replace the water completely rather than continually adding chemicals.

Drain the hot tub using the drain pipe located at floor level, clean the hot tub as instructed, refill it with fresh water and restart the water-treatment process.

If you’re unsure what to do at any point during your hire, please contact Happytubs before continuing.

For most adults, we recommend setting the hot tub to around 37°C. You can adjust the temperature to your preference, but hotter water should be used with extra care and for shorter periods.

How long should I stay in the hot tub?

Hot tubs are best enjoyed in short sessions of around 20–30 minutes, particularly when the water is warm. Take regular breaks and allow your body to cool down between sessions.

Children and hot tubs

Babies and toddlers should not use the hot tub. Young children are less able to regulate their body temperature and can overheat much more quickly than adults.

For older children and younger users, keep the water temperature around 37°C or below, supervise them at all times and keep sessions short.

Pregnancy and medical conditions

Anyone who is pregnant or has a medical condition should seek advice from an appropriate healthcare professional before using a hot tub.

Never use the hot tub if you feel unwell, dizzy or excessively hot.

How long does the hot tub take to heat?

The hot tub will generally heat at approximately 1°C per hour.

Heating can take longer during very cold weather, particularly overnight. Keep the hot tub covers securely fitted whenever the tub isn’t being used to help retain heat and reduce heating time.

For the best experience, leave the heater activated throughout your hire so the hot tub can maintain the selected temperature.

If your hot tub has completely lost power, the circuit breakers may need to be reset.

1. Reset the first circuit breaker

Locate the first circuit breaker at the main power source and reset it.

2. Reset the second circuit breaker

Next, reset the second circuit breaker located inside the large waterproof black box supplied with the hot tub.

3. Listen for the hot tub

Once both breakers have been reset successfully, you should hear the hot tub control unit beep and the display should come back on.

4. Switch the heater and UV back on

After power has been restored, remember to reactivate the heater and UV functions, as these may not automatically restart following a loss of power.

If the power trips again, do not repeatedly reset the breakers. Switch the hot tub off and contact Happytubs for assistance so we can help identify the cause.

We always aim to provide a hot fill for your hot tub hire by connecting our hose to a suitable indoor mixer tap. A hot fill is much faster than filling with cold water and can also reduce the electricity needed to heat the hot tub.

With a hot fill, your hot tub will usually be ready to use in around 3 hours, depending on your water pressure and available hot-water supply. If your property uses a hot-water storage tank, filling may take longer. As a rough guide, filling the hot tub requires approximately the same amount of water as four baths.

If we need to fill the hot tub with cold water, allow approximately:

  • Summer: around 15 hours to reach temperature.
  • Winter: around 25 hours to reach temperature.

Heating times can vary depending on the starting water temperature and outdoor weather conditions.

We also leave the hose pipe with you for the duration of your hot tub hire, so you can top up the water or carry out a water change if required.

An F1 error indicates that water flow through the hot tub system is restricted. This is commonly caused by a dirty filter, blocked debris strainer or debris obstructing the water-flow system.

Important: Grass, confetti or other debris should never be allowed into the hot tub. These can block the filtration and water-flow system and cause an F1 error.

1. Remove and clean the filter

Remove the paper filter and rinse it thoroughly to remove any dirt or debris.

2. Clean the debris strainer

Check and thoroughly clean the debris strainer where the filter attaches to the hot tub.

This is particularly important, as a blocked strainer can significantly restrict water flow even when the paper filter itself looks clean.

3. Remove any grass or debris from the hot tub

If grass, confetti or other debris has entered the water, remove all visible debris before restarting the system.

4. Check the heater unit for a blockage

If the F1 error remains and grass or debris has entered the hot tub, switch off and disconnect all electrical power before proceeding.

Disconnect the hot tub heater unit using the three water couplings.

Look carefully into the water connections on the heater unit and check that the water-flow paddle is clear and able to move freely. Grass or other debris can become trapped around the paddle and prevent the machine from detecting sufficient water flow.

If you can see debris, carefully remove it.

Reconnect all three couplings securely before restoring power.

5. Reset the F1 error

To clear the error:

  1. Switch off all power to the hot tub.

  2. Reset the first circuit breaker at the main power source.

  3. Reset the second circuit breaker inside the large waterproof black box.

  4. Wait for the hot tub control unit to restart and beep.

  5. Reactivate the heater and UV functions.

The hot tub should then begin circulating normally.

Still showing F1?

If you’ve completed the steps above and the F1 error returns, switch the system off and contact Happytubs for assistance.

Do not continually reset or operate the heater if there is still insufficient water flow.

Don’t worry – a hosepipe ban does not necessarily mean your Happytubs hot tub hire will be cancelled.

Hosepipe restrictions generally apply to domestic customers filling their own hot tubs. Commercial hot tub hire can be treated differently. For example, Yorkshire Water’s previous hosepipe restrictions allowed businesses to use a hosepipe where its use was directly related to their commercial purpose.

As Happytubs is a professional hot tub hire service, filling and setting up our hired hot tubs for paying customers forms part of our business operation.

Restrictions and commercial exemptions can vary between water suppliers and individual Temporary Use Bans, so if restrictions are introduced in Doncaster, Sheffield, Rotherham, Barnsley, Pontefract or surrounding areas, we will check the current rules with the relevant water supplier before your hire.

We’ll always let you know if any local water restrictions affect your booking.

Option 1 – Drain directly onto a suitable area

Locate the drain pipe near the bottom of the hot tub and unscrew the drain cap. The water can then gradually drain away onto a suitable area of your garden.

Please make sure the water isn’t going to run towards your house, neighbouring properties or anywhere it could cause flooding or damage.

Option 2 – Drain using the hose connection

We leave a rubber hose connector with the hot tub. Attach this to the drain outlet and connect your garden hose.

You can then direct the water towards a suitable drain or another appropriate drainage area.

Can I use the hot tub water on my garden?

Potentially, but don’t use recently chlorinated hot tub water directly on your plants or lawn.

If you’d like to reuse the water, stop adding treatment and allow the chlorine level to fall sufficiently before draining it onto suitable garden areas. If you’re unsure whether the water is suitable, drain it to an appropriate wastewater drain instead.

Before draining

Please make sure nobody is using the hot tub and switch off the heater and electrical equipment before beginning.

If you’re unsure where you should drain the water at your property, contact Happytubs and we’ll advise you.

No. We ask you to drain the hot tub before we arrive to collect it. Don’t worry — it’s really easy.

You can drain the water straight onto your lawn, where the water can soak naturally into the ground. Alternatively, we leave you a hose that you can use to direct the water to a suitable drain.

We’ll explain how to drain the hot tub when we set everything up.

Our gazebos are securely anchored when installed, but weather conditions can change quickly. Please check the gazebo regularly throughout your hire and follow the advice below.

Check the ground anchors every day

Please check the ground anchors and ratchet straps at least once each day and again before going to bed.

Make sure all straps remain tight and secure. If anything appears loose, please contact Happytubs for advice.

Keep the gazebo doors closed

When the gazebo isn’t being used, zip all doors and side panels fully closed.

Do not leave doors or panels loose or flapping in the wind, as this can place unnecessary strain on the gazebo.

High winds

Do not use the gazebo during high winds or severe weather.

If strong winds are forecast or conditions become unsafe during your hire, stop using the gazebo and contact Happytubs if you’re concerned about the setup.

Do not remove ground anchors or ratchet straps yourself.

Snow

Do not use or enter the gazebo while there is a build-up of snow on the roof.

Snow can become extremely heavy and place considerable additional weight on the gazebo structure. Any accumulated snow should be carefully removed from the roof before anyone enters or uses the gazebo.

Continue checking the roof regularly while snow is falling and don’t allow snow to build up.

If you’re unsure, don’t use it

If weather conditions become severe or you’re concerned about the gazebo at any point, do not use the equipment and contact Happytubs for advice.

Keeping the gazebo properly secured and checking it regularly helps protect both the equipment and everyone using it throughout your hire.

Before we arrive to collect your hot tub, please make sure the following has been completed:

1. Completely drain the hot tub

Please fully drain the hot tub before collection.

Once drained, use a large towel to soak up any remaining water from the bottom of the hot tub and give the inside a quick wipe clean.

2. Leave all equipment together

Please leave all equipment close to the hot tub so we can quickly check and collect everything.

Any smaller equipment and accessories should be placed back inside the waterproof storage boxes provided.

3. Keep electrical plugs dry

Please make sure all power plugs and electrical connections are placed inside the waterproof boxes and protected from rain or standing water.

This is particularly important to prevent electrical equipment from becoming water damaged before we arrive.

4. Make sure we have access

You don’t need to stay at home waiting for us to collect.

If you’re going to be at work or away from the property, simply make sure we have clear access to the hot tub and equipment.

Once we’ve collected everything, we’ll close and secure your garden/access point behind us.

Please have everything ready

Having the hot tub drained, wiped clean and the equipment together before collection helps us keep to our collection schedule and avoids delays for other customers.

Thank you for helping us make collection quick and straightforward.

  • Need more help?

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