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  • Using your hot tub
  • What is it?

  • Before we collect
  • Clean your filter
  • Fill Levels?
  • Ion Party Speaker
  • Lay z spa E08

  • PH Adjustment
  • Mspa

  • Lay Z Spa
  • Pop Up Loo
  • Hard sided hot tubs

  • Before we collect

  • Pop up Loo
    • I have lost power to my hot tub

      Lost power may mean a surge in power. please go to the RCD surge protector and reset the power. Never open the waterproof power box. NEVER unplug or move and power plugs. only switch power on or off using the RCD circuit breaker. Not your household power socket. 

    • Error Code Reset

      To remove or reset any error codes from your hot tub display. please press the test button on the RCD Circuit breaker for 30 seconds. then press reset, then power on your hot tub. 

    • Woke up today and the hot tub is cold.

      The power, heater (FLAME BUTTON) must be turned on all the time for the duration of your hire of your hot tub. If you have turned the flame off? then empty some water out of the hot tub while running hot water into the hot tub. MAKE SURE NO ONE IS IN THE HOT TUB. 

    • Our eyes are stinging

      This may be due to a low PH level in the hot tub. this means the water has become acidic. reduce the PH level by putting 1 or 2 caps of PH minus directly into the spa. 

    • The water looks dirty

      Everyone must shower before entering the hot tub. also wearing fake tan, makeup or suntan lotion will block the filtration system, cause damage to our equipment and ruin your experience. No grass or earth from the surrounding area should enter the hot tub or the hot tubs filtration system.  Charges will apply for damage. Replace unhealthy water immediately. turn off all power empty the spa. and replace the water. wait for your hot tub to reach the fill line before powering on. 

      Remember to add 1 cap full of chlorine granules (per person)  to a jug of boiling hot water once dissolved add this to the hot tub at the end of the day after use. Add 10 caps if you have lost condition of your hot tub water. If the health of the water has not improved by morning. then replace the water with fresh. and add 2 more caps of chlorine granules as above. 

    • The speaker Keeps Cutting Out

      Please recharge the speaker so that it has enough output power. and reduce the volume. If you are struggling to connect to the Bluetooth, turn off all phones and devices Bluetooth setting. then only turn one device back on to connect. 

    • There is a water leak

      Please tighten the coupling between the spa and the hot tub's pump. turn clockwise. if this fails then adjust the level of the pump by placing shores underneath the pump the level.  if this fails then unscrew the couplings and re-tighten as they may be cross threaded. or contact us for support.

    • The hot tub is not getting hot

      1) Is the filter clean?

      2) is there grass around the filter inlet?

      3) Is the heater (FLAME) On?

      4) Was the heater (Flame) switched off overnight?

      5) During very long periods of usage, the temperature will decrease. 

      If you are still unable to increase the temperature please contact us.

      6) Any grass, Earth should NEVER be in the water of the hot tub, this is very unhealthy and will block the heating system and or damage the equipment. 

    • The hot tub will not switch on

      For hard-sided hot tubs. the water has to have reached the fill line before the hot tub will power on, please fill before attempting to power on.  Also, check the circuit breaker has been reset. 

      For Bestway hot tubs please check the circuit breaker is reset. and that the child lock has been deactivated on the hot tubs control panel.